The first interview between ourselves and the client is a crucial period of mutual assessment, where mutual confidence is built up, where we are given basic information, background and context on the client’s need or matter and the client is given some understanding of the way the law operates in relation to their problem plus possible solutions. Issues of legal fees and envisaged costs is also discussed.

We prepare and send either a Letter of Engagement or a Proposal laying down: for the former, our terms of engagement, what is to be expected of us, what we propose to charge as fees and envisaged costs, timelines; and for the latter, the brief background, our assumptions (if any), the scope of work, a brief outline of our experience handling similar matters (for some cases), a technical proposal outlining the proposed work plan and methodology of undertaking the tasks, the expected deliverables and a financial proposal setting out the proposed fees chargeable and costs (to be paid per specified milestones achieved or at engagement and completion, depending on the specific circumstances). If the client accepts and signs the Letter of Engagement or issues us with a written acceptance and instructions to proceed, we commence work (subject to receipt of a deposit if the assignment requires settlement of disbursements).

Depending on the complexity of the matter and the deliverables expected from us, we may have a second or more meetings with the client where the client is updated on the progress made, achievements, challenges met, solutions crafted, and the in turn be advised by the client on whether the solutions or deliverables meet the client’s expectations and needs. Further discussions may be commenced on new unforeseen challenges that have arisen and possible ways of resolving them. Client feedback is very critical since we regard the client as a very important partner and stakeholder in finding the right, timely and effective solution to the problem.